Customer Service and Social Media

I read a very interesting article this morning and thought I would share.  I share on Facebook, Twitter, and Google+ already, but think this is enough to publish a simple post on my site.  The link is below:

http://mashable.com/2011/11/03/social-customer-experience/

Here’s a brief review of what is said:

7 ways to create a memorable customer experience with social media:

1. 1.       Give the customer a place to talk
2. 2.       Integrate social media into your customer service
3. 3.       Activate your existing customer base
4. 4.       Be proactive
5. 5.       Reward influencers
6. 6.       Create compelling content
7. 7.       Stand out from the crowd

 Enjoy!